Wallara 2025 Client Survey

We want to hear from you.

This survey is your chance to tell us what you think about the services and support you receive from Wallara. Your feedback helps us understand what’s working well and what could be better. The survey will be available through 15 August 2025.

Based on your feedback in the 2024 survey, we’ve made some great changes. Clients now get more direct updates, Outcome Reports are being shared more clearly, and we’re offering regular newsletters and forums. Staff are also getting extra training, and we’ve made information easier to understand with Easy Read and translated materials. We’ve also improved how client money is managed with new tools like Budgetly.

You don’t have to answer every question, and there are no right or wrong answers—just your honest thoughts. Your voice matters, and it helps us make Wallara a better place for you and others.

Thank you for sharing—your input makes a real difference!

General Information

Client Name

Age

Gender

EmailIf you would like to save and complete this survey later, please fill in your email.

Are you from a CALD (Culturally and Linguistically Diverse) background?

What is your background?

Is someone supporting you to answer these questions or answering them for you?

Support Person's Name

Support Person's Age

Support Person's Gender

Support's Relationship to You

Services the Client Uses *

AccommodationLearning & LifestyleSupported EmploymentSupport Coordination

Supported Employment Area

HospitalityLand Management ServicesLogistics - 160Logistics - Brunswick Industries

CALD Clients

What does CALD mean?

CALD stands for Culturally and Linguistically Diverse. It describes people who come from different cultural backgrounds and may speak languages other than English.

If you are from a CALD background, we want to make sure you feel respected and included when we ask for your feedback. That means:

We’ll use language and approaches that are sensitive to your culture.
You can choose whether or not to take part—there’s no pressure.
We’ll respect your privacy and any cultural customs that are important to you.

Do you feel staff understand your culture, language, or traditions?

Is it easy for you to understand what’s being said or written about your supports? What helps you most – pictures, family help, translators, etc.?

Have you been supported to take part in things that are important to your culture or religion?

If your family or community is involved in your care, do staff support that well?

Is there anything that would help us understand your background better?

Feedback and Voice

Why are we asking for your feedback and voice?

Your thoughts and experiences matter. We want to hear from you so we can make things better.

By asking for your feedback, we can:

Understand what’s working well for you.
Learn what needs to change or improve.
Make sure your voice helps shape the services and supports you receive.

How would you give feedback or make a complaint?

Have you ever given feedback or spoken up when something wasn’t right? What happened after that?

Do you feel comfortable telling staff when something isn’t working for you?

Communication from Wallara

Why are we asking about communication from Wallara?

We want to make sure the way Wallara shares information with you is clear, respectful, and helpful.

By asking questions, we can:

Learn if you understand the messages we send.
Find out if you feel included and listened to.
Improve how we communicate so it works better for you.

Do you read or watch updates from the CEO or Wallara’s social media stories on platforms like Instagram or Facebook?

Do you understand the information in the updates?

Is there a better way we could update with you (more videos, easy read, short talks, forums)

Have you attended one of our information forums before? (if yes, tell us your thoughts, if not, would you be interested in future ones and what topics?)

Progress and Goals

Why are we asking about Progress and Goals?

We want to understand how things are going for you and whether you're reaching the goals that matter to you.

By asking questions, we can:

Learn what progress you’ve made.
Find out what support is helping or what might need to change.
Make sure your goals are clear, achievable, and truly yours.

Do you feel like you're working toward your goals?

How do staff help you with your goals or learning?

Have you talked about your goals with your support coach or team recently?

General Thoughts on Wallara

Why are we asking for your thoughts on Wallara in general?

We want to know how you feel about Wallara as a whole—not just one service or site.

By asking for your thoughts, we can:

Understand what you like and what makes you feel supported.
Learn what could be better across all areas.
Make Wallara a place that works well for you and others.

What’s something you really like about Wallara?

Is there anything you’d like us to do better?

If someone asked you what it's like at Wallara, what would you say?

Live / Accommodation

Why are we asking about your happiness with Wallara accommodations?

We want to make sure your accommodation at Wallara feels right for you. That means it’s safe, comfortable, and meets your needs.

By asking questions about how happy you are, we can:

Understand what’s working well.
Find out what could be better.
Make changes that help you feel more supported.

What do you like about your home? (Your bedroom, kitchen, garden, shared spaces?)

Is there anything you’d like to change at home?

Do staff support you in the way that works best for you? (Can you give an example?)

Do you feel staff know about your goals and how to help you achieve them?

What kinds of things help you feel safe and comfortable at home?

What do you like about the activities you do?

Are you happy with the outings and activities you do?

Do you feel listened to when you ask for something or give feedback?

Is there anything you’d like us to do better?

Do you think the CRC works well. How does it help you?

Learning & Lifestyle

Why are we asking about Learning & Lifestyle sites?

We want to make sure the Learning & Lifestyle sites are working well for you.

These sites are places where you can learn new skills, meet people, and enjoy activities. By asking questions, we can:

Find out what you like and what helps you.
Understand what could be better.
Make changes that support your goals and comfort.

What activities do you enjoy doing most?

What do you like most about Wallara?

What does your favourite coach do that makes your day fun?

Are there any activities you’d like to try that we haven’t done?

Do staff listen to you and support your choices?

Can you tell us about a time when you felt proud of something you did here?

What helps you feel included and respected?

Do you think the CRC works well. How does it help you?

Supported Employment (Logistics, Land Management, Hospitality)

Why are we asking about Supported Employment?

Supported Employment is about helping you work in a way that suits your skills, interests, and needs. We want to know how it’s going for you.

By asking questions, we can:

Understand what you enjoy about your work.
Find out what support is helping you.
Learn what could be better or easier.

What do you like about your job?

Are you learning any new skills? (Prompt: What kind?)

Do you get to help choose what skills you want to work on?

Do staff help you learn and feel confident at work?

What would make your job better or more enjoyable?

Do you think the ERC works well? Does it help you?

Support Coordination

Why are we asking about Support Coordination?

Support Coordination is about helping you understand your NDIS plan and making sure you get the right supports.

We’re asking questions so we can:

Learn what’s working well for you.
Find out if anything is confusing or needs to be improved.
Make sure you feel supported and in control of your choices.

Do you feel supported to understand and use your NDIS plan?

Does your Support Coordinator help you find the services you need?

Have they helped you learn new things, solve problems, or try new services?

Do you feel listened to when you talk about what’s important to you?

Do you feel in control of the decisions about your supports?

Is there anything you’d like more help with in your plan or goals?

Is there anything you think could be improved about the support you get?

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